The purpose of this article is to discuss how businesses can maintain a positive customer service culture.
The do not reply wiki is a website that offers information on how to not reply to emails. It provides general guidelines and specific examples of how to handle different scenarios.
You’ve done it, and I’ve done it. You’re in a hurry to finish things, or you just don’t check the return address before replying and sending a very sensitive email. Never really paying attention to the fact that the email address stated “do not reply.” So, where does it go from here? If the business is clever, they’ve set the address to donotreply @ their company.com, but sadly, some organizations are unaware of this or are careless, and tag donotreply.com at the end of it.
As a result, such emails will not be returned to the business that sent them, nor will they vanish into email oblivion.
They may be found at www.donotreply.com.
Chet Faliszek claims to have purchased the domain during the heyday of the dot-com boom, when owning real estate meant the possibility of making large money afterwards. He had no clue how many emails he’d start getting or how sensitive they’d be.
Chet often publishes the (edited) letters he receives from businesses, and one line in particular grabbed my attention:
Since Merrill Lynch doesn’t bother to warn individuals not to respond to the emails, and the emails are either notifying them they’ve lost or are soon to lose their ability to sell insurance… I’ve had a lot of private responses. None of which will ever reach a Merrill Lynch employee who can assist them with their issue.
Amazing. It’s also eerie. Check out some of the various ways a simple @unknown.com or @donotreply.com on your form, prepared or auto replies may get your company into a lot of trouble.
‘Palo Alto Software’s Social Media Marketing Manager, Chelle Parmele
The do not reply parents guide is a blog post that explains how to respond when your parents ask you for help.
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